Logi DevNet: User Forums

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Paid Support: Chances Are, You Won't Need It

(but just in case)

Logi Report is simple to use by developers, system administrators and end-users. Chances are, you won't need any help setting it up and using it, besides the tips we offer you for free on this site.

However, even with a free product, we don't want to leave the users of our product in the cold. Therefore, we offer several support options to help ensure that implementation and use of our BI software (including Logi Report) is as successful and trouble-free as possible.

E-mail and Phone Support Packages

Our e-mail and phone support packages allow you to use e-mail, telephone calls or use online meetings with our support staff during regular support hours. The packages below detail a level of support for a wide range of our customers. E-mail support is recommended for non-critical support situations; phone support for critical and time sensitive support situations.

Support Packages	Descriptions	*Cost/Year
Budget Support	Basic Unlimited E-Mail Support (response within two business days)	$749
Basic Support	Basic Unlimited E-Mail Support (response within two business days) and 3-incident phone support/online Web meetings (response within four business hours)	$999
Standard Support	Unlimited E-Mail Support (response within one business day) and 5-incident phone support/online Web meetings (response within four business hours)	$1,999
Premier Support	Unlimited E-Mail Support (response within one business day) and unlimited phone support/online Web meetings (response within four business hours)	$4,999

*All costs are per point of contact.

Per Incident Phone Support Packages

Per incident phone support packages allow you to make telephone calls during our regular support hours. Each support incident will include as many communications between customer and LogiXML support team as needed until the support incident is resolved.

Annual Telephone Support Package
1 Incident:	$100
5 Incidents:	$399
10 Incidents:	$699
20 Incidents:	$1,199
20+ Incidents:	Call for pricing

*All costs are per point of contact.

Classroom Style Training

Classroom training provides in-depth, hands on training for Logi Report. Classes are 1.5 days in length and provide in-depth, practical know-how in a productive and fun workshop environment. In this course, you will gain the knowledge you need to develop full-featured report applications using Logi Report. You learn the fundamentals of elemental development, and how to generate XML code to display your entire database reporting requirements.

This course is valuable for users interested in getting started developing Web-based reports using Logi Report. A basic familiarity with Web programming and SQL databases is helpful.

Logi Report Training Class Description

You Will Learn How To:

Setup and Install Logi Studio and Server
Work within the Logi Elemental Development Method
Use the Wizard tools to create basic Logi Report applications
Configure your Web server for publishing Logi Report applications
Work with various Logi Report sample applications
Enhance your reports with advanced features

Hands-On Training

During this course, you perform extensive hands-on exercises to reinforce the knowledge and skills presented in class.